Archive for category Quality Guarantee
How Do We Work For You
Posted by admin in Janitorial services, Quality Guarantee on March 12th, 2010
How do you know if you are getting what you pay for out of your cleaning service. Your janitorial service provider should follow some very important steps to insure you are receiving the best care.
First you should know that there is a direct connection between the amount of time spent cleaning and the overall quality of service. If you have a janitorial company visit your place of business and wows you with fancy brochures and unbeatable prices and never once shows you how much time they have budgeted for your facility. As the old saying goes if it sounds to good to be true, it is! What you will most likely get with the low price approach is a company that win the contract on price and will then budget hours based on the price you are paying. Now the hours budgeted more often than not are way too low to do the job right every night and consistently. What can you do to avoid this?
You should ask any cleaning service provider these basic questions.
1. What are the budgeted hours to clean my facility?
2. How did you calculate those hours and what tasks will be performed with those budgeted hours?
3. What do you have in place to insure you will complete those hours?
Spotless of Utah will provide before we start a detailed and explained description of the amount time we will spend in your facility and our recommendation to get the job done every night. Don’t be shocked because it wont be the cheapest proposal that will come across your desk but it is fair and competitive. We are constantly evaluating our production rates with the national averages to insure we are fairly priced. We will even go as far to financially guarantee our service to our customers. If we don’t spend the weekly hours we have budgeted for your facility that week is free. That’s how confident we are we will deliver a superior service!
Customer Service Promise
Posted by admin in Office Cleaning, Quality Guarantee on June 9th, 2009
We feel you deserve the highest standard of service. To ensure that you receive it, and to establish confidence, we are dedicated to that promise. If you are not a raving fan of our service, we will make it right, or it’s free. For example, with commercial cleaning, each task is outlined and assigned a production rate. We will send a customer service representative to record and identify the problem with you, if the problem isn’t resolved to your expectation of standards, we will refund you based on the tasked production rate. We have implemented this promise to show our clients our level of dedication to quality and customer service. Terms and Conditions
